1. What cover does my consignment have?
- All consignments are covered free of charge for loss or damage up to a maximum of £50 in value. (per consignment not per box)
- If you wish to purchase enhanced transit liability you may do so by declaring the value at the end of the booking process.
- The minimum premium is £5 which will give cover up to £250 in value.
- For cover over £250 the premium is calculated at 2% of the declared value. We have listed some examples below
| Declared Replacement Value |
Premium |
| £100 |
£5 (min) |
| £200 |
£5 (min) |
| £400 |
£8 |
| £600 |
£12 |
| £800 |
£16 |
| £1000 |
£20 |
- The maximum value we cover is £1000 per consignment - please contact us if you require a higher value.
- Enhanced Transit Liability does not give cover for losses incurred by delay.
- The declared value should be the replacement cost of the goods not the sale value. The declared value is not displayed on the air waybill or labels and should not affect the declared value for Customs. (if applicable)
2. Are there any exclusions to the Enhanced Transit Liability?
Prohibited or Restricted Items
We cannot offer cover for any items which appear on the relevant carriers Prohibited or Restricted Items list. Please click here for a general list or visit the relevant carrier’s web site for more information.
In addition, there are also goods we can carry but not offer Extended Liability Cover. These include but are not limited to the following:
- laptop computers
- plasma and LCD screens
- jewellery
- glass
- china
- objects of art
- antiques
- documents
- films
- tapes
- discs
- memory cards
- other data or image carrying goods
If you do send such goods we recommend that you arrange insurance yourself or if you are unsure if your goods will be covered please contact us.
A claim for lost or damaged goods will be rejected if the items are missing from the original packing list or invoice.
In the event of a full settlement for damaged goods, they will not be returned.
Enhanced Transit Liability Premiums are non-refundable once the consignment has been collected.
Packaging
Goods must be sufficiently packaged to withstand the rigours of transit. Most carriers use automated sorting systems incorporating conveyor belts and gravity chutes. Generally, packages should be able to withstand a drop from waist height onto a solid floor. This is especially relevant to heavier items which are inherently more difficult to protect due to their weight in case of a drop. Claims will be rejected if the damage is deemed to have been caused by normal wear and tear.
3. How do I make a claim?
Notification of intent to claim for damage must be made within 14 days of delivery (or 14 days from date the carrier has deemed the goods to be “lost”) directly to Transglobal Express Ltd. If an attempt is made to claim direct from the carrier this will invalidate your claim with Transglobal. A claim can only be made by the person or Company contracted with Transglobal Express to organise the collection and delivery. Claims can be made in writing
Damaged Goods
We will need the following:
- A photograph of the damaged item(s) along with the packaging.
- A copy of the delivery note signed "damaged" or "unchecked" – please note that we will reject any claim where the goods have been signed for "In Good Condition".
- Proof of value. (receipt or purchase invoice) Note that we will only pay for the replacement value of the goods.
- Both the damaged item(s) and packaging must be kept for inspection and not moved.
- The damaged items must not be tampered with or repaired prior to inspection.
Lost Goods
We will need the following:
- A copy of the air waybill / consignment note signed by the driver on collection of your goods.
- Proof of value. (receipt or purchase invoice) Note that we will only pay for the replacement value of the goods.
- A claim can only be undertaken once the Carrier had deemed the goods as “lost”.