General Information
This is a highly economical road based parcel service for European destinations only. Whilst goods are signed for at destination, the service does not have the same level of traceability as the premium DHL “Air Express” service. If speed and tracking is paramount then the air service is recommended.
DHL Europlus Labelling & Documentation
The parcel needs to be labelled with the full delivery address & contact telephone number. It is also recommended a return address & contact telephone number is put on as a back up.
Shipments bound for non EU countries (click here for current list) will need to be accompanied by 3 copies of a commercial invoice or packing list showing a full description and value of the goods for customs purposes. If you do not have your own invoices please click here for an Excel template or here for a PDF template.
The driver should leave you a carbon copy of the delivery note with a tracking number. You can track your goods on the DHL web site tracking screen here.
DHL Europlus Volumetric Weight Charges
The charge for your shipment is calculated on weight or volume. Sometimes, bulky items may be charged at a higher rate than the actual weight of the shipment. The formula to calculate the “volumetric” weight on this service is as follows: Multiply the 3 dimensions together & divide the result by 4000. (not 6000 which is the standard convertion for air transport) We have listed below 2 examples:
- Parcel weighs 10kg @ 50x30x20cm (50x30x20 divided by 4000 = 7.5) ie the actual weight exceeds the volumetric weight which means you would be charged for 10kg.
- Parcel weighs 10kg @ 50x50x40cm (50x50x40 divided by 4000 = 25) ie the volumetric weight exceeds the actual weight which means you would be charged for 25kg.
DHL Europlus Maximum Size & Weight Allowance
The maximum size per item in centimetres is 120x100x120 high.
Any shipment exceeding or including 120cm will incur £15+vat surcharge.
The maximum weight for loose items is 31.5 kg.
The maximum weight for palletised goods is 1000kg.
Any shipment exceeding 240cm cannot be sent on this service.
Additional costs which might apply to your shipment
Remote Area Surcharges
Should either the collection or delivery area be located in a “remote area” DHL apply a flat rate surcharge of £15 plus vat if applicable. The remote area database can be checked by clicking here
DHL Europlus Prohibited Articles Information
Please click here for a general list of prohibited articles.
Additional information including transit times can be found on the DHL website.