Service providers for:
- “UPS Express Saver”
- “UPS Standard”
- “UPS Expedited”
- “UPS Express”
The “UPS Express Saver” service is provided by UPS using their “Worldwide Saver” product by air.
The “UPS Expedited” service is provided by UPS using their “Expedited” product by air. It is slightly slower than Worldwide Saver and hence offers savings.
The “UPS Standard” service is also provided by UPS using their “Transborder Standard” product which is delivery throughout Europe by road.
UPS Driver Release
Shipments delivered to residential addresses via UPS can now be left without an authorising signature when delivering to certain countries.* If you require the driver to obtain a signature upon delivery, please contact us after completing your order to request that the driver obtains a signature. We will then generate a new shipping label for you, which must be used.
* This currently only applies to the following countries: Australia, Japan, Taiwan, USA, Canada, France and parts of the UK.
UPS Labelling & Documentation
We will send you a bar-coded UPS label via email which needs to be printed & securely attached to each package. You have to have a printer to use this service as manual shipping labels are not an option. Please call us for futher information.
Shipments bound for non EU countries (click here for current list) will need to be accompanied by 4 copies of a commercial invoice or packing list showing a full description and value of the goods for customs purposes. If you do not have your own invoices please click here for an Excel template or here for a PDF template.
UPS Volumetric Weight Charges
The charge for your shipment is calculated on weight or volume, whichever the greater. Sometimes, bulky items may be charged at a higher rate than the actual weight of the shipment. The formula to calculate the “volumetric” weight on this service is as follows:
Multiply the 3 dimensions together & divide the result by 5000. We have listed below 2 examples:
- Parcel weighs 10kg @ 50x30x20cm (50x30x20 divided by 5000 = 6) ie the actual weight exceeds the volumetric weight which means you would be charged for 10kg.
- Parcel weighs 10kg @ 60x50x40cm (60x50x40 divided by 5000 = 24) ie the volumetric weight exceeds the actual weight which means you would be charged for 20kg.
Additional costs which might apply to your shipment
All surcharge relating to EU deliveries will be subject to VAT.
|Signature on Delivery
||UPS drivers are not required to obtain a signature when delivering consignments in certain countries* (see general information above). 'Signature on Delivery' can be requested for an additional fee (charged by UPS).
|Extended area collection and delivery surcharge
||An “extended area surcharge” may be charged if either the collection or delivery location is classed as remote. To check this please refer to:
Extended Area Surcharges 2011 .
|The extended area surcharge is minimum £15.40 + fuel per shipment or £0.25 per kg, whichever is the greater
|Residential delivery surcharge
||A residential delivery made to a home including a business operating out of a home is subject to a surcharge
||£1.80 per shipment
||If any part of the address is missing or incorrect
||£4.70 per shipment
|Incorrect account number
||If the account number is missing or invalid
||£8.00 per shipment
Any article that is not in a cardboard box or:
- That is encased in an outside shipping container made of metal/wood
- That is a cylindrical item, such as a barrel, drum, pail or tyre, that is
not fully encased in a corrugated cardboard shipping container
- Any package with the longest side exceeding 150cm or its second longest side exceeding 76cm
- Any package with an actual weight greater than 32 Kgs
- Each package in a shipment where the average weight per package is greater than 32 Kgs and the weight for each package is not specified on the source document or the UPS automated shipping system used.
|£2.90 per package
|Large Package Surcharge
||Any article that is above the girth of 330cms or above 70 kgs (see below)
||£28 per package
|Over Maximum Size Surcharge
||This applies if the shipment exceeds 419cm girth.
||£28 per package
||Where the destination duties and taxes are not paid by the consignee, ie billed back to shipper
||£12 plus duty & tax value
UPS Maximum Size & Weight Allowance
The maximum weight per parcel is 70kg to the vast majority of areas. (Sometimes 30kg – please call to confirm)
The maximum size per package is 330 cms “girth”.
The maximum length per package is 270 cms.
This is calculated by adding together the 2 smaller dimensions, multiply by 2 and add the result to the longest dimension. (eg 1 box 40*30*60cms = (40+30) x 2 = 140 + 60 = 200 cms “girth”.)
UPS Prohibited Articles Information
Additional information including transit times can be found on the UPS website.
Please note: Alcohol cannot be sent on UPS Express and UPS Express Saver services.
UPS Collection Restrictions
Please note that UPS are unable to collect from Northern Ireland.